troet.cafe ist Teil eines dezentralisierten sozialen Netzwerks, angetrieben von Mastodon.
Hallo im troet.cafe! Dies ist die derzeit größte deutschsprachige Mastodon Instanz zum tröten, neue Leute kennenlernen, sich auszutauschen und Spaß zu haben.

Verwaltet von:

Serverstatistik:

7,4 Tsd.
aktive Profile

Mehr erfahren

This is a public service announcement to never ever use Oracle

After realizing that my servers were offline since the 25th of January 2025, I've been in contact with Oracle support in a multitude of ways trying to figure out why this happened and how we can recover both the account and data.

I wasn't told that my account was disabled. I didn't receive an E-Mail or anything. When logging in, I was simply told that my username or password was incorrect. After (successfully) resetting my password twice, I realized it wasn't about the password. Oracle had just deleted my account without any notice.

Both through calls and text, always with the same service request (SR) number, I contacted support. Initially, support told me that my account was flagged “Inactive” and hence disabled. They also verified that they saw me login almost daily and that I never missed a payment or anything. Even if an account was inactive, that's never a reason to disable it, especially without any warning E-Mail or an E-Mail letting me know that my account was disabled in the first place.

This chat was the result of all of that, where the highest team I've yet been elevated to told me that there's nothing they can do about it, there's no reason they can tell me for why this happened, and there's no one else I could ask.

I also love how I ask “Is there anything I can do to avoid this happening in the future?” and they respond with “Oh, don't worry. You don't have a future at Oracle. This will not happen to you again, as we don't allow for you to make another account.”

The tech person at Oracle at least lets me know that they'd feel similarly betrayed and dislike this handling of user data too 🥲✊

Don't worry: I have backups of all of this. It's just kafkaesque what is happening here.

@ErikUden it's amazing just how fragile, bitter, vindictive and thin skinned these right wing free speech absolutist capitalists are.

@ivor just to be clear, what I'm saying is a baseless accusation. I'm 99.99% sure that they didn't deliberately do this to mess with me. Although it'd be funny if they did. Even worse: maybe Oracle treats everyone like this, criticics and supporters alike.

Walter C. Smith

@ErikUden @ivor
Might be a coincident, what I - to be honest - don't believe! But be it as it is, either it's real coincident and EU GDPR will show them how to act or Larry is begging to get a place on the list for those to get luigi'd. So keep my fingers crossed it's coincidence! 😜